Help center
Quick answers. Can't find yours? Contact support.
Getting started
How do I pair a TV?
Open player.php on the TV, tablet or browser. It shows a 6-digit code. In your dashboard, create a screen and type the code in the "TV pairing code" box (or use Pair on the screen page). The TV starts playing within seconds.
What devices work?
Anything with a modern browser: Smart TVs, Fire Stick, Chromecast with Google TV, Android boxes, iPads and PCs. Use the browser's fullscreen mode and set the player page as the home page.
The screen shows a code but I have no content
Add slides to the screen's playlist: upload images, or create a menu from Templates. Changes appear within about 30 seconds.
Content
How do I use templates?
Go to Templates, pick a design (for example Bubble tea menu), edit the text and prices, and save it to a playlist. Everything is editable.
Which file types can I upload?
Images (JPG, PNG, WebP, GIF) on every plan, plus MP4/WebM video and PDF on paid plans. Upload size limits depend on your plan.
How do playlist schedules work?
Open a screen and use "Playlist schedule". Add a rule with days, a time range and optional dates, and choose a playlist. During that window the screen plays that playlist; otherwise it plays its default playlist. Individual slides can also have their own schedule.
What are scenes (multi-zone layouts)?
A scene splits one screen into zones, for example a menu on the left and a promo on the right plus a ticker. Create one under Scenes, give each zone a playlist, then choose it in the screen's "Layout" setting. Scenes are available on paid plans. Note: the screenshot "Capture" feature does not show zones.
Screens
My screen shows Offline
Check the TV's internet and that the player page is still open. The player keeps showing its last content while offline and reconnects by itself. You can turn on offline email alerts in your account settings.
How do I update content on the TV right now?
Click Refresh next to the screen on your dashboard. Otherwise changes sync automatically about every 30 seconds.
Billing
Is there a free trial?
Paid plans start with a free trial (shown on the pricing page). Cancel before it ends and you pay nothing. You get a reminder email shortly before the trial ends.
How do I cancel or change plan?
Go to Billing in your dashboard and use Manage billing to change or cancel your subscription. Billing is handled securely by Stripe.
Do you offer annual plans or volume pricing?
Yes, please contact us and we will put together an annual or multi-location quote.
Account
I did not get the verification email
Check spam, then use "Resend" on the verification notice. Still nothing? Contact us from this page.
Send us a message and we will reply by email.
Contact support